Microsoft Practice

Managed Services Practice

IT staff at both large or medium enterprises face a today's difficult climate. Budgets are tight, and there are the challenges of managing in-house IT staff productivity and expertise effectively enough to support end user demands, added to with staff attrition and the need for 24X7 support. These factors make decision-making difficult.

CalsoftES's Managed Service solutions provide a service to meet for all your IT Infrastructure requirements. Our aim is to ensure that the client organization keeps pace with new technology. We achieve this aim by providing tailored support by a team of our experts through delegated IT Infrastructure management.

CalsoftES Solutions for Managed Services is based on a 24x7 DBA, Technical and Functional support by a team of transnational experts located across time zones to provide a consistent support level for single or multiple application instances across the globe.

CalsoftES Solutions Support Suite is facilitated by an in-house developed and widely appreciated Incident Tracking System (ITS) and Client Web Access Portal. All statistics and file updates are stored on portal instantly which clients can access whenever they need to using their own dedicated logins. This allows clients to access a quick and convenient support alternative to routine techno functional requirements.

Our in-house developed and highly matured unique monitoring tools and diagnostic scripts allow us to quickly collect, analyze, and optimize application setups and performance on an 'on-demand' basis, or as per a predetermined schedule.

We take pride in successfully supporting global clients across multiple geographies - from the Americas, Africa, UK, Europe, Asia Pacific and Middle East.

Calsoft ES ensures flexibility by delivering as much or as little support as you require. In addition to flexible pricing and budget allocation, our modular iDBA or iBIZ programmes provide the optimum level and type of service against database, application servers and Business Application functionality.This can be 'always on' or 'called on' when required, with most services available as an annual fixed service cost, a one-off cost or part of prepaid call-off units. Coverage can range from a few days to provide vacation cover to a full annual contract.

iDBA

Calsoft ES's iDBA allows you to call upon experts, as needed, who will work behind the scenes or at your facilities to maintain performance and fix issues before they impact the business. You can rest assured that the systems will be kept running 24/7 with proactive, qualified DBA experts monitoring performance on your behalf. With IT departments required to deliver more, quicker, better - it's vital that you have the backing you require.

What we deliver	What this entails
Health check knowing the risks and opportunities	Senior qualified Database consultant reviews your database setup and configuration advising in a written report on changes required to improve performance, reliability and security
Enhancement improving reliability and scalability	Implementation of additional functionality such as Microsoft Clustering and Replication. Initially a scoping exercise is carried out to ascertain the exact business requirements and plan for delivery including time and costs
Upgrade, Migration & Maintenance increasing the business value	Provides for the application of a patch, security fix or an entire version upgrade or platform migration. In all cases a scoping exercise is conducted to ensure complete success followed by a written report detailing upgrade and migration methodology, initial system configuration and health, the benefits of upgrade, testing methodologies and performance tuning
Remote unlimited fixes at all hours	A manned help desk, available for business hours or 7x24, provides online management of the Microsoft Application infrastructure
Onsite extra qualified support onsite	Highly qualified DBA consultants onsite, temporarily or permanently. Acting under your guidance and management, and backed up by remote DBA service, if required
Secure confidence the in DSAS	Complete Database Security Assessment Service (DSAS) to businesses that rely on the security of the information held within their databases. The output is a complete report describing the security vulnerabilities, compliance and recommendations for problem resolution

iBIZ

Calsoft ES's new Managed service has been developed with you in mind. You stay in control - we complement your functional team. An expanded workforce, with insight from many years' relevant experience, will help you open the door to the opportunities presented by today's Microsoft technologies. With a larger, flexible team you can deliver more, meet your targets quicker and provide the business with the service it demands.

What we deliver	What this entails
Functional Remote unlimited fixes at your fingertips	A manned help desk, available for business hours or 7x24, provides online functional management of an Application infrastructure over and above any break fix services offered by Microsoft
Functional CRS improvement without disruption	Support and development for changes, extensions, modifications, localisations and interfaces – all backed by a thorough scoping exercise
Functional Onsite extra qualified support onsite	Highly qualified functional consultants onsite, temporarily or permanently. Acting under your guidance and management, and backed up by remote functional service, if required
Studio supporting you through the development cycle	Complete hosted managed infrastructure supports all aspects of an application implementation through Development, Test, Integration and UAT. This Linux or Windows-based service provides a quick start with instant availability for any part of the application development lifecycle
Hosted reliable infrastructure	Hosted managed infrastructure and application to support your business